Here at De'Longhi Group we want to make sure you are delighted every time you shop with us. Occasionally though, we understand you may change your mind.

You can automatically cancel an order any time within 15 minutes of it being placed , simply by logging in to your account and selecting the order. Select “Cancel Order”. Regrettably you are unable to cancel items, only the entire order. If you need to change quantities or items, we recommend you automatically cancel the order and then re-order the items you do require.

If you miss the 15 - minutes period we will be unable to automatically cancel your order, but you can still do so by accessing your online account and using the returns process below.

If you need to return an unused item you can do so within 30 days from delivery date. Refunds will be processed within 14 working days starting from the arrival date of the returned goods at our warehouse.

In order to return your products within 30 days from delivery, please access your personal account and press the return button. For requests beyond the cancellation period, please contact our Customer Support (phone, email or web chat ).


Please ensure the product is well packaged and properly labelled, with a return note inside. Returns not made in accordance with the instructions set forth above shall be at your own risk.

Please print a returns label from the order details on your account. The parcels must be returned to:

Customer Returns Delonghi - Howard Tenens Site 3520 (Therma), Wellington Parkway Magna Park, Lutterworth Leicestershire LE17 4XW

To avoid delay, please enclose a copy of your returns request inside each of the parcels and complete the reason for the return and stick the AWB label to the box.

We recommend you obtain proof of posting and tracking details of your parcel in case of a problem.

The goods must be returned in the same condition as received and if possible, with all packaging.

If you are returning an item because of an error on our part, or if the goods are faulty, we will be happy to arrange collection at our expense.