The appliance failed to connect to the WiFi network and cannot be controlled from the De’Longhi Comfort APP. What should I do? FAQ

The appliance failed to connect to the WiFi network and cannot be controlled from the De’Longhi Comfort APP. What should I do?

The unavailability of connection is indicated by the appliance with a fast flashing of the WiFi icon on the dehumidifier\'s control panel. This may have occurred for several reasons. Make sure you have made the following checks:

Make sure your WiFi router/access point is switched ON and connected to the Internet.
Make sure the appliance is plugged to power supply.
Ensure to have your WiFi network name (SSID) and password ready (remember, passwords are key sensitive).
Make sure your smartphone/tablet\'s geolocation is turned ON (for Android devices only).
Make sure your smartphone/tablet\'s WiFi is turned ON (for Android devices only).
Make sure your smartphone/tablet\'s Bluetooth is turned ON (both Android and iOS devices).
Check that your router/access point\'s security protocol is set either to WPA or WPA2 (see the manufacturer\'s instructions for further details on how to check/change the security protocols).
Check that the WiFi network uses channels in the 2.4GHz bandwidth.