Si no estás plenamente satisfecho con tu pedido, puedes cancelarlo en los 30 minutos siguientes a su realización. Sólo tienes que acceder a tu cuenta y seleccionar la sección "Pedidos". Sólo puedes cancelar el pedido completo y no se pueden hacer modificaciones en las cantidades ni en las direcciones. Si necesitas hacer cambios en tu diseño te recomendamos que canceles el pedido por completo y empieces la configuración de nuevo.

Beautiful things take time. We want to provide you a unique and high-quality product, that’s why we dedicate a production line exclusively to customize your masterpiece. For this reason, it typically takes around 4-5 weeks to complete.

Your personalized coffee maker has a unique value and it’s different from all the other products in our range. For this reason, coupon codes cannot be used for any Officina De'Longhi product.

Absolutely, if you own a small business and want to add a unique detail in your space, you can purchase products using your VAT number.

We put all possible care into the creation and packaging of the product, but in the unfortunate event that your coffee maker arrives damaged or not working, you can take advantage of the warranty applied to your product and go to the nearest service centre. Our experienced technicians will be ready to support you in the repair of your personalised Officina De’Longhi product. Find the nearest service center using this [link].

Your coffee machine is a unique piece, tailored to your tastes; it is created especially for you, following your configuration. Therefore, it cannot be replaced or refunded.