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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

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How to Return Product I purchase on your De’Longhi website?

Please check your invoice date: We will accept returns of product in good conditions within 30 days of your invoice date. Credit will be issued in the same form of payment used for purchase. There will be no refunds given for returns made after 30 days from invoice. Please note that original shipping charges are not refundable.

Please complete the return form included with your original shipment. If you no longer have the form you can access from here  or have any questions, please contact us at this link or our website

Please be sure to ship your item by insured, traceable mail to the address indicated on the return form. This service is offered by UPS, USPS, Fed Ex and other carriers.