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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

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Why does the water filter included with my new coffee machine, look different from the one available on your website?

It’s understandable to notice a difference in appearance between the water filter provided with your machine and the De’Longhi Water Filter DLSC002 sold separately. Please be assured that:

  • These differences are purely aesthetic. The water filter included in the pack with your De’Longhi coffee machine may look different from the DLSC002 available on the website. However, while the external shape might vary, functionality and performance are the same.
  • Both filters are fully compatible with your coffee machine model. Their efficiency in purifying and softening water remains identical, ensuring your machine is protected and your coffee quality is maintained.

The Water Filter - DLSC002 purchased on our website is the correct replacement for your machine.